The Influence of Communication Channels on Internet Banking Adoption

Abstract

This paper addresses the influence of communication channels or source of
information particularly, media norm (mass media) and personal norm
(word of mouth) on the intention to use Internet Banking (IB) among
Yemenis. Empirical data was collected using the survey questionnaire
approach. Questionnaires were distributed randomly to 1000 bank
customers in the Yemeni capital. A total of 369 completed questionnaires
were used for the analysis. The study reveals that both norms influence the
intention to use IB. It was also illustrated that the intention norms portrayed
in mass media and word-of-mouth significantly influence the respondents’
decision to adopt Internet Banking.